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Assistant Director of Housing Operations

Assistant Director of Housing Operations

Colorado Christian UniversityDenver, CO, US
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Assistant Director of Residence Life & Housing Operations

The Assistant Director of Residence Life & Housing Operations at Colorado Christian University plays a strategic leadership role in managing and advancing all housing operations processes, technologies, and services to support on-campus residential life. This position is responsible for developing and maintaining the housing management system (StarRez), coordinating room assignments, billing, communications, and university partnerships while maintaining a Christ-centered student-first approach. This position may require an individual to live on campus in rotation as an after-hours, on-call presence to oversee housing operations, handle on-call responsibilities, and contribute to after-hours trainings, events, and meetings. This position requires a person with a mixture of supervision experience, knowledge of housing facility and policy issues that affect student community growth and development, organizational skills, a mature but continually growing personal relationship with Jesus Christ, demonstrated spiritual leadership aptitude and experience, superior judgment, a passion for the collegiate learning environment, the ability to complete assignments with minimal supervision, and the understanding of current student issues.

Fully on-site - must reside and work legally in the U.S. Regular work location : Lakewood, Colorado

About Colorado Christian University

Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world-class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver. Colorado Christian University was founded in 1914. CCU's motto is grace and truth. This motto comes from John 1.14 : "And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth." (ESV) CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth. Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings. CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillarscompetence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time. A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master's granting universities by The Chronicle of Higher Education. CCU offers more than 200 degree program options for traditional and adult students through its two colleges the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 9,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.

What is most appealing about working at CCU?

  • Faith friendly : CCU's culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
  • Convictionally Christian : As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.
  • Live out your calling : We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
  • Equip students for kingdom work : You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.

We're looking for candidates who have :

  • Master's degree in Business, Higher Education, Student Affairs, or related field preferred.
  • Three or more years of experience in housing operations, residential life, or related student services.
  • Advanced proficiency with StarRez housing management software (including building forms, rules, and communication tools).
  • Detail-oriented, organizational, analytical, and communication skills.
  • Demonstrated ability to multitask in high-volume and high-expectation environments.
  • Commitment to confidentiality, professionalism, and discretion in handling sensitive matters.
  • Poise, assessing needs, utilizing sound judgment, and ability to develop positive and wise solutions according to university protocol in a variety of crisis situations.
  • The ability to communicate effectively with students, other staff and faculty, and parents, by phone, e-mail, and in person.
  • A servant's heart and teachable spirit.
  • A history of following instructions and working cooperatively with all Residence Life and Student Development staff.

    • Key Job Duties

    Mission Contribution

    CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Assistant Director contributes to the mission by enhancing the student's educational experience through operational excellence and leadership.

    Housing Operations Management

  • Lead the planning and implementation of housing selection, room assignments, roommate matching, lease agreements, and meal plan selections using StarRez.
  • Collaborate with Facilities regarding furniture needs and overfill communications.
  • Build and maintain all StarRez software logic, forms, filters, communications, and reports to streamline user experience and internal workflows.
  • Collaborate with Institutional Technology, Admissions, Athletics, Student Financial Services, and other partners to ensure accurate integration of student records.
  • Maintain communication with students and families through clear, timely, and consistent updates across email and web platforms.

    • Administration

  • Manage all residential charges in StarRez and ensure data accuracy with Student Accounts.
  • Prepare and monitor reports related to occupancy, deposits, revenue, and housing trends.
  • Oversee front office and housing operations staff, including hiring, onboarding, supervision, and training.
  • Coordinate billing, purchase orders, and departmental expenditures through P-card reconciliation and accounting record submission.

    • Student Services & Engagement

  • Provide customer service and support to students and parents navigating the housing process; handle complex housing issues with empathy and integrity.
  • Develop educational and onboarding presentations for incoming students and families (e.g., webinars, orientation).
  • Serve as a campus housing expert and representative in committees and strategic planning conversations.
  • Coordinate student accommodation requests with the Life Direction Center team to ensure compliance and student support.

    • Leadership, Training & Campus Engagement

  • Participate in on-call response rotations during major move-in / out windows and transitional periods.
  • Support Residence Life leadership in hall opening / closing training, department-wide systems education, and administrative procedure training.
  • Demonstrate genuine interest in campus life by actively participating in campus functions such as chapel, various student programming opportunities, key student events, and other areas as deemed necessary by the Associate Dean of Residence and / or VP. Contribute to trainings for all-RA staff team on Wednesday nights, including trainings for hall open and close, leadership development trainings, etc.
  • Perform other duties as assigned by Associate Dean of Residence Life.

    • Work Environment

    While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and / or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.

    What we offer our employees :

    We offer competitive compensation and benefits packages to all employees. Our benefit package includes : a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as

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    Director Of Housing • Denver, CO, US