Operations Manager

Operations Manager

The Operations Manager (OM) ensures that the club delivers the best guest and member experience.

Responsibilities include :

• Responsible for communicating and upholding company standards and leading by example for managing a clean, friendly, and well-maintained club
• Ensures that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness
• Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
• Hires, trains, and develops a strong team of Member Services, Recovery Lounge, and Fuel Zone professionals that delivers on company goals and reflects its values
• Responsible for the successful attainment of department targets (e.g. customer service, cleanliness, Fuel Zone (if applicable) and Recovery Lounge revenue, and member retention)
• Ensures that the facility is well equipped and provides a clean and safe environment for both members and employees

Key responsibilities include :

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.