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Senior Client Experience Advisor

Senior Client Experience Advisor

SauronSan Francisco, CA, US
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Senior Client Experience Advisor

Sauron protects your family and home, bringing the innovations of autonomous robots and self-driving cars to residential security. Our team is led by veteran entrepreneurs and roboticists, alumni of Zipline, Tesla, Apple, and Google. Sauron has raised an $22M seed round led by A

  • and Atomic with participation from other leading venture capital firms and angel investors, including 8VC and Flock Safety CEO Garret Langley.

The Role

Senior Client Experience Advisor

We Value

  • Exceptional Communication and Interpersonal Skills : You possess the ability to engage effectively with both internal teams and high-net-worth clients, always maintaining a professional and courteous demeanor.
  • Professionalism and Polished Presentation : Your presence and interaction with clients exudes warmth, sophistication, and confidence.
  • Commitment to Excellence : You have a meticulous eye for detail and a drive for maintaining the highest standards in every aspect of your work.
  • Composure Under Pressure : You excel in high-stress environments, making quick, informed decisions while remaining calm and composed.

    • You Will Contribute By

  • Fostering client relationships throughout the entire sales process, from initial contact and beyond.
  • Conducting on-site visits to potential clients' homes.
  • Building and maintaining long-term relationships.
  • Staying informed about luxury market trends and competitor offerings.
  • Gathering and sharing client feedback to inform product development and service improvements.
  • Working closely with the product, engineering, and customer success teams to ensure seamless client experiences.

    • Your Background Includes

  • Demonstrated ability to build relationships with ultra-high-net-worth individuals.
  • Strong understanding of technology and ability to explain technical concepts in simple terms.
  • Excellent presentation and negotiation skills.
  • 7-10 years of experience in luxury sales, customer success or hospitality required
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    Client Advisor • San Francisco, CA, US