CCM Document Specialist

Job Title : CCM Document Specialist

Assignment Type : 18 - 24 Months Contract

Location : Alpharetta, GA, Omaha NE, Stafford TX, Berkeley Heights, NJ

Onsite : 5 Days Each Week

Pay Rate : $80 / hr

About the Role :

We seek a skilled and experienced Customer Communications Management (CCM) Document Specialist to join our team. As a CCM Document Specialist you will be responsible for designing, developing, and implementing solutions using CCM applications such as, Quadient and Exstream. Your role will involve working closely with cross-functional teams to enhance customer communication processes and ensure the delivery of personalized and engaging communications.

Key Responsibilities :

• Solution Development : Design, develop, and maintain CCM solutions using Quadient or Exstream applications to meet business requirements.
• Data Transformation : Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications.
• Template Design : Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines.
• Integration : Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange.
• Quality Assurance : Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications.
• Documentation : Maintain detailed documentation of CCM configurations, templates, and processes.
• Collaboration : Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies.
• Training : Provide training and support to end-users on CCM applications and best practices.

Qualifications :

Preferred Skills :