Technical Support Specialist

About Us

At Rezdy, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

About the Role

As a Technical Support Specialist you will be responsible for providing immediate first level support to our customers, with a Customer First Approach. The Technical Support Specialist is responsible for responding to phone calls, support tickets and live chats, to assist our customers with whatever their enquiry may be.

This role is in office (5 days a week), shift timing 6 : 00 am - 3 : 00 pm

What you will do

• Be a guru for Rezdy’s software in every engagement with all Rezdy customers types
• Handle customer enquiries with positive interaction and effective and creative problem solving, exploring all possibilities to fully resolve customer issues
• Identify, test and troubleshoot customer issues and provide resolutions in a timely manner
• Keep the customer involved and informed as needed
• Meet and / or exceed the average daily and monthly productivity targets
• Ensure customer emails are responded to within the agreed SLA and maintain a CSat score that is above target.
• Assist in troubleshooting bugs and escalating to the right teams.
• Self initiate learning to keep up to date of new product features and developments to assist in the support process
• Report trends related to bugs, feature requests and feedback to relevant internal departments
• Ensure the high quality maintenance and accuracy of notes within the ticketing system
• Collaborate with the Sales, Customer Success and Development teams to ensure exceptional customer service
• Be a brand ambassador of the Rezdy product
• Embody and champion Rezdy’s value

KPIs

SLA Achievement Rate : 90% (Subject to change every month)

What we are looking for

Experience with a telephony system (Aircall)

Proven experience in achieving and exceeding targets

When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here’s what you can expect :

You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.

Salary range : 55K-60K