Inside Sales Call Center Agent

Job Description

Job Description

We are seeking a driven and enthusiastic  Inside Sales Call Center Agent  to join our high-performing real estate team. You’ll be the first point of contact for prospective buyers and sellers—building rapport, identifying needs, and scheduling appointments for our top-producing agents. This is a fast-paced, performance-driven position with clear goals, bonus potential, ongoing training, and opportunities for career growth.

Job Type :

Full-time

Benefits :

401(k)

Health insurance

Paid time off

Professional development assistance

Schedule :

• 5 days a week
• 8-hour shift
• One weekend day

Compensation : 18 - $20 hourly

Responsibilities : Key Responsibilities

• Primary duties include outbound calling, e-mail communication, coordination, and scheduling of real estate buying and selling opportunities
• Achieving productivity, appointment setting,g and revenue targets while responding efficiently to customer inquiries (usually in the form of sales leads) and cold calling
• Receive and respond to inbound inquiries with professionalism, accuracy, and enthusiasm.
• Coordinate and schedule real estate buying and selling consultations, ensuring seamless handoffs to field agents.
• Use  Lofty CRM  to manage and track all lead activity, follow-up tasks, conversation history, and pipeline progress through the sales cycle.
• Qualify leads by identifying client motivation, timing, competition, and financial details, then relay to the appropriate agent.
• Follow and internalize team-provided scripts to communicate our value proposition and handle objections effectively.
• Track and report sales and productivity metrics to leadership.
• Support the administrative team with timely and personalized follow-up communication.
• Maintain a high level of service and ensure every client has a positive experience from first contact onward.
• Participate in regular coaching, team meetings, and training sessions to improve performance and stay aligned with company goals.

Qualifications :

Performance Benchmarks

After 2 weeks of independent calling :

• Minimum of 1 appointment set per 3 hours of calling.
• 13+ appointments per week for full-time employees.
• At least 75% of appointments must be confirmed and assigned to an agent.

Ideal Candidate Profile

You are :

• Enthusiastic, articulate, and confident on the phone.
• Self-motivated, goal-oriented, and excited to exceed targets.
• Organized and able to manage your time and follow-up tasks efficiently.
• A natural communicator with disarming, people-first conversation skills.
• Someone who wants more than just a weekly paycheck—you’re passionate about selling and success.
• Comfortable using or learning CRMs and real estate lead platforms (e.g., Lofty).
• A team player who thrives in a tight-knit, high-impact environment.
• Eager to grow, take feedback, and participate in ongoing training and development.

Working Conditions

• In-Person position.
• Must be seated for most of the shift.
• One 30-minute meal break for shifts of 6+ hours.
• Additional breaks are determined by the supervisor based on shift length.
• Shifts may vary seasonally or based on call volume.

Attendance & Conduct Expectations

• Must be clocked in and ready to make calls at the start of each shift.
• Notify the supervisor promptly if late or unable to work.
• Submit time-off requests at least two weeks in advance for consideration.

Dress Code

• Neat, clean, and professional attire required.
• No flip-flops, hats, athletic wear, sweatpants, or revealing clothing.
• Jeans are permitted if clean and not distressed.
• Well-groomed appearance expected.

About Company

Why Join the Sarah Leonard Team?

• Help one of the nation’s top real estate teams run smarter and more efficiently
• Use your skills in analysis, structure, and accountability to make a tangible difference
• Join a supportive team culture that values professionalism, collaboration, and results
• Enjoy a fast-paced environment where you get to focus on process and performance—not sales