Front Office Manager

Overview

Opportunity : Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager General Manager - Area General Manager

Your Focus

• Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts. Review submit for approval and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

Work Environment and Context

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

Discover contemporary style and upscale amenities at Renaissance Denver Central Park Hotel. Conveniently situated between downtown and Denver International Airport our trendy hotel offers a relaxing escape in a prime location. Retreat to our tech-enabled rooms and suites each with plug-in panels and Bluetooth-equipped TVs. Many of our chic rooms offer views of the Colorado mountains and downtown Denver skyline. Satisfy your hunger with delicious regional American cuisine at our restaurant Fifty300 or gather in our lounge for cocktails. If a meeting social gala or wedding brings you to the Central Park neighborhood our updated venues custom catering and expert staff will help make your event a memorable success. When its time to explore the Denver Botanical Gardens Dicks Sporting Goods Park and the Denver Zoo are just minutes away with the light rail station nearby. Whether traveling for work or enjoying a getaway we look forward to welcoming you to our modern luxury Denver Colorado hotel.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

To see other opportunities at this location click here.

Required Experience :

IC

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Employment Type : Full-Time

Experience : years

Vacancy : 1