Technical Product Manager, AIML Support Features

As the ML Product Operations Program Manager you will be partnering with the technical product managers engineers solution architects ML analysts data scientists and others to translate generative AI and ML feature ideas into efficient systems scalable tools and delightful customer experiences.

• Bachelors in Engineering Computer Science or similar field of study with 8 years of applicable experience or a Masters degree in a similar field with 6 years of applicable experience
• 4-6 years of program management experience including program strategy process definition planning execution risk management and resource allocation while managing multiple work streams interdependently
• Demonstrated data-driven decision-making skills including experience leading metrics-driven projects or programs
• Experience with tools like Tableau to measure KPIs (CSAT customer effort self service adoption abandon rate etc.)
• Strong understanding of the machine learning development lifecycle (MLOps) including data pipelines model training evaluation deployment and monitoring to effectively guide technical discussions.
• Proficient in applying Agile / Scrum principles to manage dynamic product development cycles particularly in environments integrating cutting-edge ML technologies prompt management systems and LLM evaluation
• Excellent written and verbal communication skills capable of articulating technical concepts to non-technical audiences. Able to independently draft and present deliverables recommendations timelines status updates and communication strategies to executives
• Able to lead partner and drive consensus with product UX / UI engineering and other cross functional partners to translate ML capabilities into product features and user experiences
• Strong understanding of how backend configuration tools and ML model deployment systems are designed and managed. Ability to influence the architecture and usability of these internal tools to ensure they effectively enable agile iteration robust control and optimal user experience for ML-powered features.
• MBA a plus
• Knowledgable in SQL R / Python
• Proven success leading programs that span ML and / or digital support channels (chat self-service) or contact center / IVR systems.
• Experience building AI-powered support solutions (e.g. virtual agents chatbots predictive routing).
• Understanding of agile and design thinking methodologies

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1