Retail HR Business Partner

Pop Mart Human Resources Business Partner

Pop Mart (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, Pop Mart has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

Pop Mart identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as Molly, Skullpanda, Dimoo, The Monsters, and Hirono. By launching art toys and derivative products based on these IPs, Pop Mart continues to lead trends in consumer culture. As of the end of 2024, Pop Mart operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

This opportunity is open to applicants in either the San Francisco, California / Bay Area or the greater Seattle, Washington area.

What You Will Achieve

• Oversees and aligns the structure of internal retail operation procedures including promotion, demotion, transfer procedures, changes in reporting lines, compensation changes, position management, store tier level changes to support daily performance
• Provides day-to-day performance management guidance to district and store management (e.g., coaching, counseling, career development, disciplinary actions).
• Responsible for day-to-day HR coaching on policy and procedures including ensuring that work environments and workplace practices promote a positive employee relations environment free of discrimination, harassment, or any form of unfair or unethical practice
• Partner with hiring managers to identify and fill critical roles while retaining top talent.
• Stay up-to-date about changing labor laws and regulations, ensuring compliance with federal and multi-state employment laws, and provide day-to-day HR coaching on policies and procedures.
• Serve as a thought partner and executive advisor to field retail leadership, assessing the organizational health of stores with a focus on strengthening capabilities, engagement, development, and retention of talent.
• Implement companywide HR programs, ensuring programs remain relevant in meeting needs of the business, timing that aligns with store goals; provide feedback to HRBP Leader on business needs
• Evaluate and analyze overall store climate by reviewing data from employee listening surveys and creating meaningful action plans and solutions that will drive positive employee experiences

What You Will Need

Physical Requirements

What We Offer

The job description is not intended to be a comprehensive list of the duties, responsibilities, and requirements of the position. Any duties, responsibilities, and requirements may change without notice.