Customer Relations Representative - State Farm Agent Team Member

Benefits :

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY :

Our State Farm agency is built on a 50-year legacy of serving the Athens community with trusted insurance and financial services. As a lifelong Athens resident and University of Georgia graduate, I take great pride in helping individuals and families protect what matters most. My journey began working in my father’s State Farm agency, where I learned firsthand the importance of building strong relationships with customers.

Before opening my own agency in 2012, I spent time in home building and real estate development, focusing on sustainable practices. Now, I’m fortunate to lead a team dedicated to personalized service, community involvement, and making a real impact. Our agency proudly supports the Athens Farmers Market, Rotary Club, and the Athens Area Chamber of Commerce.

If you're looking for a team that values integrity, customer care, and community connection, we'd love to welcome you!

ROLE DESCRIPTION :

As a Customer Relations Representative - State Farm Agent Team Member with Shane Dekle - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS :

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.