Inside Sales Representative

Job Description

Job Description

Position Summary :

Work cooperatively with current customers, outside sales and other members of the distribution team to maintain current customer base and pursue additional opportunities, ensuring the highest level of customer satisfaction.

Responsibilities :

• Abide by IPP’s safety and Health Policies and Procedures including wearing proper PPE and maintaining a safe work environment.
• Provide sound business judgment when interacting with each customer. This includes using independent discretion, creativeness, and quantitative analysis when handling each interaction, i.e., especially when pricing material, considering customer market pricing, quantity and type of material requested.
• Complete all SAP TASKS given by Manager to help convert quotes to orders.
• Ensure customers satisfaction is achieved through product knowledge and properly communicating with customers in a timely manner according to customer needs and bid dates.
• Address customer inquiries and determine customer requirements and expectations to recommend specific products and solutions.
• Work with supply-chain production and utilize inventory management software to accurately determine availability and delivery of products to customers.
• Determine price and availability for customers’ RFQs ensuring our material is available, competitively priced and focused on maximizing profit.
• Communicate with distribution manager to obtain shipping and freight pricing and estimated time of arrival.
• Review new purchase orders (POs) to ensure correct pricing, item codes, and freight terms to ensure information is properly communicated to data entry.
• Will occasionally assist with accurately entering purchase orders into the sales software system to ensure correct product, pricing, and shipment.
• Prior to shipping, review order acknowledgement against customer purchase order ensuring customer information, freight company, shipment method, payment terms and product codes are correct.
• Follow up on product quotes to provide additional information and close out any outstanding quotes.
• Communicate with management regarding customer needs and determine tentative solutions to arrive at a quote.
• Perform other duties as assigned.

Note : This is a summary of duties and tasks and is not an exhaustive list. Duties and tasks are subject to change based on company needs.

Non-Essential Functions :

Education & Experience :

Knowledge, Skills and Abilities :

Physical Conditions :

Equal Opportunity Employer : We are an equal opportunity employer and welcome applicants from all backgrounds and experience to apply.

Company Description

Improved Piping Products, Inc. (IPP) was founded in 1979 and is a privately held family business. Our Production plant, Corporate Offices, and Warehouse are all located in San Antonio, Texas. IPP's fittings are sold to customers world-wide in various industries.

Company Description

Improved Piping Products, Inc. (IPP) was founded in 1979 and is a privately held family business. Our Production plant, Corporate Offices, and Warehouse are all located in San Antonio, Texas. IPP's fittings are sold to customers world-wide in various industries.