Customer Information System Specialist I Operations

Customer Information System Specialist I Operations

Location

US-Jackson

Job ID

2025-18922

Category

Operations

Type

Regular Full-Time

Job Grade

FLSA Status

Non-Exempt

Working Hours

Monday - Friday 7 : 30 am - 4 : 30 pm

Job Location : Company

Float Management - 10003

Overview

The responsibility of this position includes creating and updating records within the Trustmark Customer Information System. The specialist ensures data accuracy by working with front-line department staff and addresses instances where required information is missing. This position will maintain reliable records, support customer service, and ensure compliance with regulations such as BSA, the US Patriot Act, and internal policies.

Responsibilities

Process and index customer documents by preparing, scanning, and verifying digital images, while accurately classifying document types to ensure efficient retrieval.

• Identify invalid work items and return documents to originators with clear communication.
• Review incoming document submissions to perform data entry, validate image quality, and determine appropriate indexing and scrubbing actions, including renaming, merging, or separating pages as needed.
• Store images in accordance with organizational guidelines and troubleshoot software or equipment issues as needed.
• Verify and process address updates, manage status codes, and complete various work items across electronic queues to maintain accurate customer records.
• Cite exceptions for work items when necessary and manage daily tasks or projects to maximize productivity, including cross-training support.
• Support internal associates with CIS-related tasks and inquiries involving miscellaneous accounts and loans.
• Communicate with Branch / Retail associates, IT Information Systems, and other departments to resolve issues efficiently.
• Perform additional duties as assigned.

Qualifications

Must pass 10-key (data entry) assessment.

Preferred :

Physical Requirements / Working Conditions : Must be able to sit for long periods of time and use computer keyboard and / or mouse, while viewing computer screens.

Note : This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.