Customer Service Representative

Begin your Composites One Career Today!

Position Overview :

As a Customer Service Representative you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries ensure accurate order entries provide non-technical problem resolution anticipatecustomer needs and perform general organizational support. You will maintain customer accounts and coordinate communication on active and back-orders which requires analysis of customer needs and a cross-functional partnership with the other Customer Service and / or Technical Teams to ensure we meet customer expectations.

Key Responsibilities :

Effectively facilitatethe order fulfillment process in a manner that promotes building and maintaining positive effective relationships with customers and Team Members.

• Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items
• Complete customer quotes
• Respond to inquiries received through phone email chat B2B and / or written correspondence from customers and Team Members
• Resolve billing and order issues
• Oversee new customer and new item set-up following internal processes
• Monitor customer inventory and alert the sales and procurement functions when adverse stocking levels occur
• Devote the time necessary to fully understand customers business; display a genuine interest in each customers specific business needs including product stocking requirements / forecasts document support etc.

Maintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly provide basic price quotes while adhering to target margin guidelines collaborating with Sales Reps and Sales Managers.

Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate.

Leadership and Communication :

Expected Skills and Qualifications :

Additional Preferred Skills and Qualifications :

Pre-Employment Requirement :

Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.

Discover a Fulfilling Career :

At Composites One our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity fostering both personal and professional growth.

We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives we all benefit. Join us and be part of a Team where your hard work and dedication are valued and together we achieve great things.

Respect Teamwork and Communication are Woven into our Core Values :

Our guiding principle of Respect Teamwork and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers our Team and the world around us.

Benefits :

Explore our comprehensive health retirement wellness and professional growth programs in detail here.

Commitment to Diversity Equity and Inclusion :

At Composites One all qualified applicants are considered for employment without regard to race color religion sex national origin age marital status sexual orientation gender identity veteran status disability or other protected classification as defined by applicable law and regulation.

ADA Accommodations :

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1