Customer Support Quality LeadVirtualVocations • Lowell, Massachusetts, United States
Customer Support Quality Lead
VirtualVocations • Lowell, Massachusetts, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Lowell, Massachusetts, United States
Job_description.internal_linking.related_jobs
Bruker, a world leader in analytical instrumentation, is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.Bruker's high-perfo...serp_jobs.internal_linking.show_more
The Sales Support Coordinator will be the single point of contact for customers and sales teams within a designated territory.
This role is responsible for managing the full account lifecycle, coord...serp_jobs.internal_linking.show_more
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products.
The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_more
Looking for an opportunity to make an impact?.We empower our teams, contribute to our communities, and operate sustainably.
Everything we do is built on a commitment to do the right thing for our cu...serp_jobs.internal_linking.show_more
Customer Support Coordinator - Manchester, NH.The Sales Support Coordinator will be the single point of contact for customers and sales teams within a designated territory.This role is responsible ...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...serp_jobs.internal_linking.show_more 
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
The Lead Scrum Master is a servant leader, change agent, and handson delivery practitioner who leads a team of Scrum Masters and actively supports one or more Agile teams.They guide the organizatio...serp_jobs.internal_linking.show_more
Provide sales and administrative support by managing customer inquiries processing orders maintaining CRM data and assisting the sales team to ensure exceptional service and smooth operations.Handl...serp_jobs.internal_linking.show_more
The position oversees a Team in production of various products by performing the following duties.Although the location of the position is in Newton NJ from time to time it may be required to under...serp_jobs.internal_linking.show_more
The Commercial Quality Assurance Director will be based in Massachusetts and serve as the primary QA contact for commercial operations in the United States maintaining close alignment with key part...serp_jobs.internal_linking.show_more
Lantheus (NASDAQ : LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcome...serp_jobs.internal_linking.show_more
Senior Engineer, Quality Assurance Engineering.Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue...serp_jobs.internal_linking.show_more
Ascensus is the leading independent technology and service platform powering savings plans across America providing products and expertise that help nearly 16 million people save for a better today...serp_jobs.internal_linking.show_more
The Decision Support team helps ServiceNow leaders make faster smarter and more confident go-to-market decisions.We combine structured insight delivery with hands-on decision support to ensure exec...serp_jobs.internal_linking.show_more
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense fac...serp_jobs.internal_linking.show_more
We are seeking a highly experienced IoT Architect Lead Specialist to guide the design development integration and optimization of IoT solutions across enterprise environments.The ideal candidate br...serp_jobs.internal_linking.show_more
Lead Software Architect (Decision Maker) - CloudNative.Computrition - Jonas Software (https : / / www.Occasional travel requirements to Bedford MA office for occasional inperson whiteboard sessions.You...serp_jobs.internal_linking.show_more
Customer Support Engineer
Bruker • Billerica, MA, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Coordinator - Manchester, NH
Hubbell Incorporated • Manchester, NH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Senior Customer Success Manager, Service Provider
Relativity • Manchester, NH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Relay Settings Engineer
Leidos Inc • Framingham, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Coordinator - Manchester, NH
Hubbell • Manchester, NH, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Support Quality Lead
VirtualVocations • Manchester, New Hampshire, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Work From Home -Remote Content QA Reviewer
Outlier • Manchester, NH, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Lead Scrum Master
Ansira Partners • Manchester, NH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Sales Support Specialist
BlackStar • Middlesex County, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Production Team Lead
Thorlabs • Newton, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Commercial Quality Assurance Director
AiCuris Anti-infective Cures AG • Waltham, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Master Data Specialist
Lantheus • Bedford, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Engineer, Quality Assurance Engineering
Entegris • Billerica, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Lead
Ascensus • Newton, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
GTM Decision Support, Director
ServiceNow • Waltham, Massachusetts, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Specialist
Teledyne Technologies • Hudson, New Hampshire, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IoT Architect Lead Specialist
JPS Tech Solutions LLC • Nashua, New Hampshire, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Lead Architect
Computrition, Inc. • Bedford, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted