Call Center

Job Description

Job Description

Call Center

Location : LazerPort Fun Center - Pigeon Forge, TN

Position Type : Full Time

Company Overview :

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary :

We are looking for a reliable and friendly Call Center Representative to join our team. In this role, you will be the first point of contact for customers, answering inbound calls and providing them with accurate information in a courteous and professional manner.

Key Responsibilities :

• Answer incoming calls from inquiring guests promptly and professionally.
• Provide clear, accurate, and timely information based on guest inquiries.
• Maintain a high level of guest satisfaction by providing friendly and efficient service.
• Assist guests with general questions and direct them to the appropriate department or resource when needed.
• Follow company guidelines to ensure all information shared is consistent and up to date.
• Maintain a calm and helpful demeanor during high call volumes or challenging situations.

Qualifications :

Work Environment :

If you are detail-oriented, enjoy helping others, and have excellent communication skills, we would love to hear from you!

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Notice of E-Verify Participation : Five Star Parks & Attractions participates in E-Verify

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

APPLY NOW!