Desktop Support Technician (Louisville)Galen College of Nursing • Louisville, KY, US
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Desktop Support Technician (Louisville)
Galen College of Nursing • Louisville, KY, US
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job_description.job_card.job_description2+ years' experience in IT desktop support, customer service, helpdesk, and general technology support. PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus Customer service-oriented; good interpersonal, typing, and verbal / written communication skills; Physical / Mental Demands & Work Environment : Ability to lift, move, and carry typical IT hardware up to 30 pounds.
Day to day responsibilities :
- Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).
- Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
- Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
- Provide desktop application support for Windows, Microsoft Office, and various software applications.
- Assist enterprise IT team with inventory, asset management, documentation, and utilization tracking.
- Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
- Install, configure, and maintain Windows operating systems and desktop applications.
Requirements :
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Desktop Support Technician • Louisville, KY, US
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