Service Technician- (Heavy Equipment)
On behalf of our Equipment Services client, Procom is searching for a Service Technician for a permanent role. This position is onsite at our client’s Portsmouth, Virginia office.
Service Technician - Job Description :
The Service Technician will perform maintenance, repairs, upgrades, and refurbishments on assigned equipment at designated service locations, following direction from the Service Manager. This position is responsible for ensuring top-quality service delivery, maintaining strong customer relationships, and adhering to company best practices in both technical and administrative activities.
Service Technician - Responsibilities :
- Stay current on equipment specifications and technical developments through internal updates and training programs.
- Apply technical knowledge to diagnose and repair equipment efficiently and safely.
- Communicate with customers as directed by the Service Manager to ensure high satisfaction.
- Comply with all safety protocols and environmental requirements.
- Inspect, troubleshoot, report, plan, and complete maintenance or repair tasks as assigned.
- Plan and manage time, tools, and resources effectively to maximize productivity and cost efficiency.
- Provide feedback to the Service Manager to support ongoing quality and process improvements.
Service Technician - Mandatory Skills :
Strong troubleshooting and diagnostic abilityHands-on experience with mechanical, hydraulic, and electronic systemsFamiliarity with diesel engines and hydraulic drive systemsBasic computer skills and recordkeeping abilityCustomer-oriented with strong communication and problem-solving skillsCapable of working independently in variable site conditionsValid DOT Medical Card (1-year minimum)Service Technician – Nice-to-Have Skills :
Welding certification preferredEquipment operator licenses in accordance with local regulationsExperience in mentoring and assisting junior techniciansAbility to identify potential sales opportunitiesFluent in English (written and verbal)Service Technician – Assignment Length :
This is a permanent position.
Service Technician - Start Date :
ASAP.
Service Technician - Assignment Location :
Portsmouth, Virginia, United States. This position is onsite.