Technical Solutions Engineer

JOB DESCRIPTION

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

ESSENTIAL DUTIES & RESPONSIBILITIES

Reports to the Director of Americas Region for Global Solutions & Sales Engineering and works closely with NTT Data GDC Sales Representatives and Client Success Managers to develop a thorough understanding of Enterprise and Retail customers’ technical requirements.

Executes the technical solutioning of Enterprise and Retail client requirements in alignment with NTT Data GDC company goals and objectives.

Gathers client technical requirements and collaborates with other NTT Data GDC teams including Sales, Client Success, Integration / Deployment Services, Design Management, and Construction to oversee the development, design, and delivery of complex electrical and mechanical solutions, ensuring they meet the highest standards of quality and performance.

Participates / Leads the preparation of the technical response package for client requests and communicates solutions back to the client in a timely manner.

Drives innovation within the Global Solutions & Sales Engineering team, staying up-to-date with the latest Data Center industry trends and technologies.

Works closely with the overall Global Product & Sales Strategy team and consults / assists in capacity and space planning with Space / Capacity Management teams.

Works with the Fit-out teams to implement solutions in existing spaces.

Demonstrates proficient understanding of mechanical and electrical data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.).

Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirements.

Works closely with NTT Sales Representatives, Product Management, SMEs, design, construction, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery.

KNOWLEDGE, SKILLS & ABILITIES

Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.

Able to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting software.

A thorough understanding of modern data center and IT client requirements and environments with a primary focus on wholesale customers and their data center requirements.

Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and Salesforce.

Comfortable speaking / presenting to groups of all sizes.

Able to work in a team / cross-team / multi-site environment.

Manages stress and / or fast-pace effectively.

Excellent problem solver / creative thinker.

Engages customers to extract critical technical and business drivers that may position client deliverables.

Effective at working with 3rd party contractors and vendors to aid in the design of customer infrastructure deployment requirements.

Ability to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirements.

Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.

Must possess effective oral and written communications and strong analytical and problem-solving skills.

#LI-GlobalDataCentres #LI-AR3

EDUCATION & EXPERIENCE

Two or Four-year college engineering degree or bachelor’s degree from an accredited institution preferred. Preferably mechanical or electrical engineering discipline(s).

Relevant tenured (5+ year) experience or other industry certifications will be considered in lieu of degree.

Previous relevant experience in a similar technical role including pre-sales support, operations, design consulting, construction

Previous technical Pre-Sales and / or Project Management experience highly desired

Experience dealing with internal and external stakeholders to influence positive outcomes

PHYSICAL REQUIREMENTS

Operate computer, peripherals, and other office equipment.

Primarily sitting for extended periods

Ability walk and lead technical tours throughout data center.

WORK CONDITIONS & OTHER REQUIREMENTS

Exposure to varying temperatures and loud noises.

Exposure to outdoor weather conditions.

Travel required 25% of time.

Perform work from a remote location with stable internet connection.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $107,100 - $153,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type : Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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