Information Technology Desktop Support

Job Title : Infrastructure Engineer- Desktop Support

Location : Minneapolis, MN 55426

Duration : 03 Months

Shift : M-F

Job Band : Experienced Professional

Purpose : Support core Digital & Technology initiatives and site Information Technology (IT) activities.

Key Accountabilities :

Leadership :

Leadership – be a visible and trusted leader. Active involvement on projects, programs, and / or additional locations.

Team – embrace a One Global Team mindset.

Project Management – as required, undertakes various project work to plan, track and communicate IT changes.

Vendor Management - works with external vendors and service providers to facilitate the resolution of problems to ensure business continuity.

Learning Mindset – demonstrate a passion for learning and self-development. Engage in continuous improvement.

Technical :

Run & protect – ensures reliability and protection of critical systems related to local site operations including WAN / LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.

Customer Service – works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.

Problem management and Incident resolution – provides timely response to requests for support, consultancy and issue resolution; taking ownership and escalating when required.

Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with D&T recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.

Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.

New Technology Support – collaborate with global D&T groups to implement new technologies.

Qualifications :

Differential work that has driven impact to the internal / external business

Strong interpersonal communication and relationship-building skills

Intermediate proficiency in current desktop productivity tools

Intermediate proficiency in systems and network troubleshooting

Analytical skills to identify problems and deliver solutions

Proven results in leadership

Ability to influence PLT and other business partners

Self-motivated with a mindset for success

Project management skills

Proven ability to set and uphold standards

Bachelor's degree in information technology (or related field)

Associate's degree with 5 years IT Manufacturing Experience

1+ years' experience in the field