Assistant Manager

Assistant Manager

Express is seeking an Assistant Manager to join our team.

The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

Key responsibilities include :

• Assists in developing, inspiring, and retaining top talent
• Maintains a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on teamwork and inspiring a "one team" mentality.
• Coaches, teaches, and trains Sales Associates for effective job performance.
• Partners with the Store Manager to identify high-performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.
• Supports the Store Manager's analysis of the business and helps to execute and communicate clear action plans that optimize results and ensure effective execution of all operational activities.
• Assists in overseeing all aspects of daily store operations.
• Executes action plans to optimize results.
• Ensures sales floor coverage in order to meet customer expectations.
• Oversees merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
• Maintains adherence to Company Policies and ensures the safety of associates and customers.
• Manages the execution of the store strategy to achieve performance goals.
• Optimizes sales / operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs, and other company initiatives.
• Supports a store's environment focused on consistently delivering a great in-store experience.
• Leads by example in creating a culture of proactive customer engagement to exceed our customer's expectations.
• Greets and assists all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
• Resolves any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
• Acts as the customer experience leader; accountable for results of the customer experience and creates action plans to improve performance.
• Creates a positive in-store experience through visual standards.
• Other essential functions may occur as directed by your supervisor.

Required experience and qualifications :

Critical skills and attributes :

Benefits and compensation :

Closing :

PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.