Logistics Specialist - Service Contracts

Logistics Specialist - Service Contracts

MSC USA - Tempe

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary

This position is responsible for handling our service contracts. Responsibilities include reviewing and uploading documents to our electronic platform and following up with signing parties. Additionally, the role involves verifying the accuracy of the Shared Service Center team's data entry and rectifying any errors to maintain high standards of accuracy and efficiency.

Key Responsibilities :

• Audits the amendments and the service contract processing performed by the Shared Service Center team which handles the TMS data entry for contracts & rate appendix formatting.
• Ensures that all entries in TMS are accurate and up to date.
• Corrects the errors identified at various stages of checking and approval ( mandatory charge omissions).
• Records and properly categorizes all errors corrected and identified.
• Requests the necessary signatures from Geneva HQ.
• Uploads the signature pages of the service contracts in the electronic signature platform.
• Follows up with customers to obtain the signatures. Responds to customers’ questions about using the electronic signature platform.
• Seeks input from internal departments ( Trades) for specific customer complaints.
• Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
• Performs other duties, as necessary.

Required skills, experience, education

Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)

Attention to detail : Advanced

Communication skills : Intermediate

Dependability : Advanced

Time management : Intermediate

Proactivity : Fundamental

Problem solving : Fundamental

Prioritization : Intermediate

Team player : Advanced

English : Advanced

Knowledge of MS Excel with the ability to learn new software

Physical Demands

Prolonged periods sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at a time

Work Authorization

Authorization to work in the

What We Offer

You will also have access to additional benefits, effective day one :

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some million TEU (twenty-foot equivalent units) annually. For more information, visit

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.