Business Operations Director

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Business Operations Director - JLL

What this job involves :

The Business Operations Director serves as the operational backbone of JLLs property management organization orchestrating cross-functional initiatives and driving operational excellence across our portfolio. This strategic role acts as a force multiplier for leadership providing critical insight while maintaining laser focus on key business priorities. As a trusted advisor youll design and implement standardized processes lead transformational initiatives and create frameworks that enhance collaboration and performance tracking. This position offers the opportunity to shape the future of commercial real estate operations while working with cutting-edge technology and diverse stakeholders to deliver exceptional client outcomes and drive JLLs continued market leadership.

What your day-to-day will look like :

Lead strategic planning sessions and facilitate cross-functional workshops to align property management teams on key initiatives and deliverables

Design and implement portfolio-wide performance tracking systems and standardized processes for initiative management and knowledge sharing

Act as trusted strategic advisor to leadership creating workback plans for business activities and providing tactical support for complex decisions

Identify operational inefficiencies and spearhead process improvement initiatives that drive measurable time savings and enhanced performance

Develop communication frameworks for client and team engagement while ensuring accountability for commitments across multiple stakeholders

Serve as subject matter expert for white paper development collaborating on strategic content and hosting training events for internal teams

Analyze complex data sets to support data-driven decision-making and translate insights into clear actionable narratives for leadership

Required Qualifications :

Bachelors degree in Business Operations Engineering or related field

8 years of progressive experience in operations management strategic consulting or similar leadership roles

Advanced project management expertise with proven ability to manage multiple complex initiatives simultaneously

Superior communication and interpersonal skills with demonstrated ability to influence without formal authority

Strong analytical capabilities and experience with data-driven decision-making processes

Proven track record of building consensus across diverse stakeholders and facilitating cross-functional collaboration

Exceptional ability to remain calm under pressure and effectively prioritize in fast-moving dynamic environments

Preferred Qualifications :

Advanced degree (MBA or similar) in Business Administration Operations or related discipline

Experience in commercial real estate property management or facilities management industry

Proficiency with JLL technologies CRM systems and advanced analytics platforms

Previous experience leading organizational change management and process improvement initiatives

Financial literacy and business acumen with understanding of P&L management

Certification in project management (PMP) or process improvement methodologies (Six Sigma Lean)

Experience developing training programs and knowledge management systems

Estimated compensation for this position :

170000..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location : On-site Seattle WA

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Required Experience :

Director

Key Skills

Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1