Program Manager – Family Shelter

Job Title : Program Manager – Family Shelter

Reports To : Shelter Director

Location : Gresham, Oregon

Full-Time | 40 hours / week | Salary Range : $75,000 — $85,000 annually (DOE) | Benefits Included

Shifts : Tuesday-Saturday 7am-3pm

About Just Compassion

Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.

Position Summary

The Program Manager – Family Shelter oversees daily operations and service delivery at Just Compassion’s 50-unit hotel-based family shelter in Gresham, Oregon. The program provides short-term stabilization, case management, and housing navigation services to families experiencing homelessness, with a strong focus on rapid transitions into stable housing.

This position ensures that services are participant-centered, trauma-informed, and aligned with the organization’s housing-first philosophy. The Program Manager provides direct supervision to shelter staff, coordinates with housing case managers, and collaborates with county partners, landlords, and service providers to ensure high-quality outcomes for families.

Essential Duties and Responsibilities

Program Operations and Oversight

• Manage daily operations of the 50-unit family shelter, ensuring safety, cleanliness, and a welcoming environment for all participants.
• Implement and maintain policies and procedures aligned with Just Compassion’s housing-first, harm reduction, and trauma-informed frameworks.
• Coordinate admissions, exits, and referrals in collaboration with Coordinated Entry and county partners.
• Monitor program metrics including occupancy, length of stay, exits to housing, and service engagement.
• Ensure services are culturally responsive and accessible to families of diverse backgrounds.

Staff Supervision and Support

Participant Services and Case Coordination

Partnership and Collaboration

Compliance, Data, and Reporting

Qualifications

Required :

Preferred :

Work Environment

Physical Requirements

Why Join Just Compassion?

Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.

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