Collections Specialist

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

SERVPRO of Augusta is hiring a Collections Specialist.

Benefits

SERVPRO of Augusta offers :

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit / risk management.

Key Responsibilities

• Ability to manage multiple accounts and prioritize tasks effectively
• Experience in developing and implementing collections strategies
• Proven track record of meeting or exceeding collections targets
• Ability to analyze and interpret financial data
• Experience working with legal departments to resolve collections disputes
• Strong leadership and team management skills
• Ability to work independently and make decisions autonomously
• Excellent communication and negotiation skills

Position Requirements

High school diploma / GED; associate degree or bachelors degree preferred.

At least 1 year of management and / or supervisory experience

At least 3 years of high-volume collections experience

Excellent written and verbal communication skills

Exceptional organization and planning capabilities, strong attention to detail

Skills / Physical Demands / Competencies

This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.