Sr Tech Field Engineer

Sr Tech Field Engineer

Miami, FL.

8 Months

Pay rate : $25.00

The individual be required to work on site : At customer sites.

Shift start time and end time - 8-5 M-F + after hours stand-by.

Job Profile Summary :

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and / or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities :

Provides full Audio / Visual support for meetings, conferences, town halls, client presentations.

Takes complete ownership of onsite service activity.

Performs advanced-level maintenance on all products, including low-complexity installation activities.

Provides technical feedback on equipment, systems and processes to improve overall service delivery.

Familiarity with a variety of Audio Visual system, including Room Kits, Cisco,

Understanding of audio, internet, power, and lighting cables such as XLRs, DMXs, 14in connectors, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc....

Proficient with audio DSP's, AV switches, DIs, and AV extenders etc

Identifies and resolves systemic issues within the team.

Proactively supports the needs of other team members, providing technical assistance and expertise.

Contributes to improved client services metrics reporting and documentation.

Monitors technical and process issues, proactively informing the manager and / or team on offering improvement recommendations.

Key Qualifications :

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 2-4 years experience in area of responsibility.