Hardware Engineer - III

Cruise is looking for a Senior Field Engineer for the Commercial Operations team to help us scale our autonomous fleet and support commercialization. This is not a typical Engineering role! It sits at the intersection of hardware, software, and AV technology, acting as a liaison between engineering and operations to ensure the successful operations of our fleet. If you want to play a critical role in an autonomous future, let's chat!

What you'll be doing :

Investigate and resolve a wide variety of hardware, software, operational, and system-level issues, both vehicle-specific and fleet-wide

Conduct root cause analyses across sophisticated issues affecting hardware, software, integration, and the vehicle system

Develop processes and training for Vehicle Technicians to tackle lower-level troubleshooting and repairs

Operationalize continuous improvement strategies into the design, operation, and maintenance of the autonomous vehicle based on field findings

Balance operational needs with engineering requirements to maintain impeccable safety record and high uptime

Work cross-functionally to develop tools for tracking, reporting, and diagnosing issues; automate where possible

What you must have :

BS or MS degree in Electrical, Automotive, Industrial, Robotics, Semiconductors, Telecommunications or similar Engineering field

4 years of work experience on a system level across firmware on electromechanical modules and compute systems

Experienced in interfaces between the vehicle platform, actuators, vehicle software, and communication network

Capability to adapt, operate, and act decisively in an ambiguous environment

Ability to articulate technical issues and solutions to all levels of the business, within and beyond the engineering communities

Passionate about self-driving technology and its potential impact on the world

Bonus points!

Experience working with 24x7 operation of a fleet

Automotive and / or AV industry experience with sensors, compute, electrical, CAN, and base vehicle systems

Programming skills for purposes of automated testing and data processing (e.g., scripting, SQL)

Day-to-day responsibilities include :

Support development of ADSC and Network Switch products within the Compute and Networking Department.

Provide support to and communication with JDM partner companies to assure effective coordination with in-house team-members.

Assist in building Taiwan-based product development engineering team as required to optimize effectiveness of on-shore functional teams.

Develop and recommend coherent strategy for collaboration between US-based and offshore engineering team members with JDM partners and key suppliers.

Manage and oversee off-shore team-members to assure actions support on-time design, development, test, manufacture and delivery of products meeting all product specifications.

Recommend sustaining organizational structure and participate in assuring smooth hand-off to permanent in-house management team.

Drive best practices within the team and create tools which encourage their use across the company.

You should apply for this role if you have the following qualifications :

5-10 years of industry experience in developing hardware systems

5-10 years of direct experience in working with contract manufacturers (CM) in build to print and build to specification engagements

5-10 years of experience in full lifecycle management of hardware programs in consumer, telecom, datacenter, aerospace, or automotive industries

Mix of hands-on skills and vendor management experience in mission-critical product development environments

Data driven decision making ability

Strong cross-functional communication and collaboration

Ability to learn quickly, starting with little information and quickly becoming an expert in your domain

BS or MS in Engineering or related discipline or equivalent combination education

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