Quality Assurance Specialist

Job Description

Job Description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

POSITION SUMMARY

Under the direction of the Quality Assurance Manager, the Quality Assurance Specialist provides essential operational and technical support to ensure the Quality Assurance department functions efficiently and meets all deliverables. This position focuses on executing departmental processes, maintaining accurate databases and electronic health record systems, preparing reports, and ensuring readiness for site visits and audits. Responsibilities include tracking and verifying data quality, monitoring performance objectives, providing direct technical assistance to staff, compiling program data for grant proposals, and assisting with training initiatives. The Specialist works closely with the QA Manager and department leadership to identify and resolve data-related issues, implement process improvements, and maintaining compliance with contract requirements. The ideal candidate has strong technical skills, an understanding of operational systems and social service programs, and a commitment to accuracy, efficiency, and effective outcome measurement.

PRIMARY ROLES & RESPONSIBILITIES :

Data Management

• Maintain data accuracy and completeness by running reports, providing feedback to staff, importing and entering data as needed.
• Oversee timely and precise data entry across The Center's databases, with a primary focus on Apricot.
• Identify missing or incomplete information, provide technical assistance to staff, collect and input missing data, and communicate gaps to leadership.
• Conduct quality assurance reviews of client case files, ensuring all required documents and case notes are complete.
• Uphold HIPAA compliance and data security best practices, safeguarding client information in all formats and communications.
• Monitor program and contract deliverables, reporting successes and challenges transparently to leadership.
• Ensure all data adheres to established standards and protocols.

Technical Assistance

Reporting & Data Visualization

Analytics & Strategy

Required Qualifications

High school diploma or equivalent (associate or bachelor's degree in data science or related field preferred).

Experience with data entry and data quality review in a database or reporting system.

Ability to work independently and collaboratively as part of a team

preferred Qualifications

Experience with data management systems, preferably Apricot or similar case management / EHR platforms

Strong analytical skills with the ability to interpret and present data clearly

Ability to work independently and collaboratively as part of a team.

COMPENSATION & BENEFITS :

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBT Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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