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Service Technician

Service Technician

Morrison MillworkHarrisburg, NC, US
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Job Description

Job Description

Position Name : Service Technician

Position Summary :

Morrison Millwork Service Technicians are responsible for completing work associated with service requests and handling customer service interactions. Service Technicians ensure excellent customer service and create long-lasting customers through quality workmanship and a help-first attitude.

Service Technicians must maintain a solid working knowledge of all industry standards and practices and the company's products and services to support the organization and customers well.

Essential Roles :

  • Building relationships : Build and maintain strong relationships with customers and sales representatives through courteous service and a help-first attitude.
  • Providing Service Solutions : Diagnose issues quickly and correctly with a readiness to offer repair solutions; seek ways to improve service methods to build customer confidence.
  • Continuing Education : Work to be proficient in executing proven service methods for Morrison Millwork’s product portfolio; participate in ongoing professional and industry development; Maintain working knowledge of industry and company standards, regulations, and processes.

Accountabilities :

  • Evaluates customer needs using a help-first mentality and offers innovative solutions to needs.
  • Provides the Service Manager or Coordinator with appropriate information to complete timely parts orders.
  • Enter all service work activity in software daily and assist the Service Manager or Coordinator with administrative tasks to maintain inventory and other service records.
  • Completes repairs accurately and within product and company guidelines.
  • Follow up on customer needs and coordinate fast solutions with the Service Manager or Coordinator.
  • Educates customers on how to use and maintain their window and door products.

    • Behaviors :

  • Positive, can-do attitude regarding all Essential Roles and Accountabilities.
  • Courteous and considerate in interactions with all customers and co-workers.
  • Excel in diagnostic assessments in a fast-paced environment.
  • Help-first attitude towards customers and co-workers.
  • Excellent organizational skills, attention to detail, and time management.
  • Ability to work independently within set of guidelines.
  • Strong creative thinking and problem-solving skills.
  • Flexibility to work around a changing schedule.

    • Other Position Requirements :

  • High School degree required.
  • Valid driver’s license and clean driving record with minimal violations.
  • Must pass a background check and drug test.
  • Strong window and door industry knowledge required.
  • Ability to install, repair, service, test and troubleshoot equipment.
  • Must be able to read blueprints and diagrams.
  • Working knowledge of the equipment needed for the job.

    • Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and

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