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Operations Coordinator

Operations Coordinator

CultivateNaperville, IL, US
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Operations Coordinator

Hours : 7 : 30 am - 4 pm

Job Summary

The Operations Coordinator position supports the successful day to day operations of the clinical management team. As our company grows, we will expand support to our operations team.

Duties and Responsibilities

  • Represent the center as a point of contact and link between employees, operations, scheduling, patients / learners and their families and vendors
  • Assist with managing schedules and cancellations at the center
  • Order supplies for the center and submit reports to the Finance & Accounting Department
  • Provide phone and email correspondence with patients and clinicians (likely hundreds of exchanges per day)
  • Act as an administrative liaison between BTs, BCBAs, and parents so that scheduling needs are met, and expectations are exceeded
  • Maintain FAST communication practices
  • Establish scheduling needs of patients and select clinicians that are a good fit in each unique case
  • Apply creative thinking solutions to resolve issues successfully when complex situations arise
  • Maintain accurate scheduling entries in scheduling software, including correct provider, times, address, location codes, and insurance codes
  • Assist with on-boarding and enrollment of new patients by minimizing wait times to start ABA services
  • Adhere to time and attendance policies and maintain a record, in good standing, of regular and reliable attendance and punctuality, in order to provide quality and consistent patient care
  • Adhere to Cultivate Behavioral Management Corp policies and procedures
  • Perform other duties as assigned

Qualifications

  • High School Diploma (Bachelors degree is preferred)

    • Knowledge, Skills and Abilities :

  • Strong technology skills for data collection and entry
  • Excellent rapport building skills and the ability to work with individuals of all levels
  • Professional written and oral communication skills, including excellent written and verbal communication skills (including phone and e-mail etiquette)
  • Proactive problem solver who takes initiative and plans, especially with the many changes that occur at the scheduling level
  • Be willing to handle a variety of tasks simultaneously
  • Energetic, empathetic, and personable
  • Demonstrate effectiveness at maximizing patient access / hours and clinician work hours
  • Ability to maintain a positive attitude, while being an active participant who contributes to team activities, meetings, and trainings
  • Ability to react to day to day operational tasks in a professional and timely manner
  • Ability to prioritize and multi-task to meet deadlines
  • Ability to work well under pressure with minimal supervision
  • Superior ability to complete multi-step procedures even when interrupted at high rates
  • Ability to receive feedback, coaching, and counseling while maintaining a positive attitude and commitment to be a continuous learner
  • Ability to pass a background screen, reference checks, and drug screen
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    Operation Coordinator • Naperville, IL, US