Cash and Trade Process Representative

Cash And Trade Process Representative

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Responsibilities :

• Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.).
• As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in a minimum of three functions.
• Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework.
• Readily and positively adapts to changes in deadlines and changes in daily work assignments.
• Safely operate mail center automated equipment.
• Expected to escalate observed issues timely and appropriately.
• Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation.
• Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met.
• Assist with staff education as needed.
• Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines.
• Accept feedback in a constructive manner.
• Actively engage in cross-site, cross-shift committees and initiatives.
• Actively contribute to a positive team environment and culture.
• Embrace change and support business directives.
• Treat everyone with dignity and respect.
• Adhere to Citi Values and Code of Conduct.
• Other duties to support the business as needed.

Qualifications :

Education :

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.