Sales Coordinator

Job Description

Job Description

Benefits :

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

About Us

Woodhouse Spa is a luxury, world-class hospitality brand known for delivering elevated experiences and

exceptional customer service. Our environment is refined, guest-centric, and designed for

excellence. As a Spa Coordinator, Hospitality Employee, you are the face of our brand.Setting

the tone for every day guest interactions with professionalism, warmth, and expertise.

Position Overview

The Spa Coordinator, Hospitality Role, is a high-touch, sales-focused role responsible for

ensuring the guests journey begins and ends with an unforgettable 5-star experience. You will serve

as the first point of contact, providing seamless check-in and check-out processes, personalized

service recommendations, and relationship-driven sales. This position is ideal for someone

passionate about hospitality, skilled in guest engagement, and motivated by performance-based

growth.

Key Responsibilities

Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand.

Manage all check-in and check-out procedures efficiently and accurately.

Build lasting guest relationships through personalized conversations and attentive follow-up.

Recommend and upsell services based on guest preferences and service history.

Maintain a deep understanding of all services, packages, and promotions to maximize sales

potential and full booking opportunities.

Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with

poise and urgency.

Maintain a pristine, well-organized front desk environment that reflects our standards of

excellence.

Collaborate with service providers and management to ensure a seamless guest experience.

Consistently meet or exceed individual and team sales goals.

Qualifications

Minimum of 1-2 years in a front desk, guest services, or luxury retail / hospitality environment. Proven track

record in sales. Excellent communication skills. Tech-savvy ability to learn reservation, point-of-sales

software. Solution-oriented mindset with impeccable attention to detail.

What Success Looks Like within this Role

Achieve & maintain an average of $25 / hr in retail sales. Consistently exceed guest satisfaction metrics.

Surpassing monthly service recommendations & upselling goals. Developing long-term relationships with

guests and becoming a trusted advisor.