Field Service Engineer Indianapolis

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science diagnostic and applied market laboratories worldwide with instruments services consumables applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best : improve the world around us. Information about Agilent is available at .

Every day Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent you will work at a variety of labs so having an appetite for continuously learning about new instruments software and consumables is key. Applying your communication skills creativity and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are key to building customer success.

You will be responsible for supporting our customers with on-site installation preventive maintenance and repair of Agilent LC / LC-GCsystems. Our varied product lines include hardware software and networking products as well as operating systems.

Installs and optimizes hardware / software / network products and configurations at customer sites

Diagnoses and resolves product performance problems

Performs maintenance and repairs

Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance

Proactively responds to potential equipment issues to prevent unplanned interruption of customers business

Deliver fully integrated solutions which may include peripherals communications operating systems and application software

Train other field engineers and customers in the solutions

Territory Coverage

The ideal candidate will reside within the Indianapolis Metro Area.

The position requires an active drivers license.

Company Vehicle Program : Either vehicle mileage reimbursement or a company car is eligible for this territory.

Territory : IN covering IL MI and WI as needed.

Travel 50% across the state and could include weekend work overtime and overnight travel as needed.

Job Requirement :

Meet Agilent-approved customer / vendor credentialing requirements necessary to gain site access unless prohibited by law. These requirements vary by customer / vendor and may include but are not limited to : post-employment background checks various forms of drug testing vaccinations fingerprinting proof of valid identification and / or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position.

Qualifications

Bachelors Masters or other university-level degree in a science-related field (e.g. Chemistry Analytical Chemistry Biochemistry Biotechnology or similar) is highly preferred. Applicants with an equivalent combination of education training and experience may also be considered.

12 years of hands-on experience with Liquid Chromatography (LC) and Gas Chromatography (GC) systems including setup troubleshooting and routine maintenance.

Familiarity with Liquid and Gas Chromatography (LC and GC) systems including operational knowledge and data interpretation.

Ability to solve high-impact problems related to product availability typically focused on system or solution-level issues.

Excellent verbal and written communication skills.

Strong customer relationship-building skills are essential.

Ability to travel up to 50% of the time.

A valid drivers license is required for this position.

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Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 19 2025 or until the job is no longer the US this position is eligible for reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $34.00 - $53.13 / hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required :

25% of the Time

Shift : Day

Duration : No End Date

Job Function : Services & Support

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 34 - 53