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Director Of Instructional Design Training Operations

Director Of Instructional Design Training Operations

MaximusCleveland, OH, US
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Description & Requirements

We are seeking a Strategic and Visionary Learning & Development Director to lead the development and implementation of enterprise-wide learning strategies and scalable instructional ecosystems.

This role drives instructional design excellence, workforce readiness, and organizational capability building through innovative learning frameworks, AI-driven solutions, and cross-functional stakeholder engagement.

You will lead enterprise-wide training operations, including the learning management system (LMS), instructional development for federal projects and special initiatives, and management of the Total Talent Management (TTM) budget.

You will oversee the design, delivery, and evaluation of technical training programs in collaboration with senior leadership, HR, and key stakeholders.

The Learning & Development Learning Director will shape the future of learning by ensuring regulatory compliance, strategic alignment, and data-informed decision-making across a matrixed global environment.

Key Focus Areas :

  • Lead instructional design strategies and scalable learning ecosystem development
  • Drive regulatory compliance, cultural localization, and AI-enhanced content delivery
  • Align Learning and Development programs with business strategy, current trends, talent acquisition, and internal mobility
  • Oversee enterprise Learning Management Systems (LMS) optimization, learning analytics, and stakeholder engagement
  • Instructional Design Program and Project Management with cross-functional teams in a matrixed global environment

Additional Skills and Qualifications include :

  • Must have a minimum of 10 years of experience in areas of learning, Corporate Learning & Development, facilitation.

    • design, development, or related instructional design field with a minimum of 5 years of direct People Management experience.

  • Proven experience managing large-scale enterprise training initiatives and LMS platforms.
  • Significant project management experience is essential.
  • Strong background in instructional design and curriculum development.
  • Skilled in training needs analysis, content development, and delivery across multiple modalities (ILT, vILT, eLearning).
  • Proficient in Microsoft Office and data-driven training evaluation.
  • Excellent communication, organizational, and leadership skills.
  • Ability to thrive in a fast-paced, deadline-driven environment.
  • Experience with training gap analysis and quality assurance.
  • Familiarity with industry standards for LMS functionality and learning technologies.
  • Ability to influence and collaborate across all levels of the organization.

    • Essential Duties and Responsibilities :

  • Collaborate with organizational leaders to identify needs for Corporate Learning & Development and organizational development.
  • Develop and implement new Corporate Learning & Development and organizational development initiatives as needed.
  • Design, review, develop and distribute Corporate Learning & Development new and existing programs and materials through collaboration with the L&D team, management, and stakeholders.
  • Plan, launch, monitor, and act on long-range learning initiatives in line with the organization's strategic goals.
  • Oversee the development of Corporate Learning & Development schedules with the Corporate Learning & Development team in coordination with management.
  • Design and establish benchmarks that measure the impact and effectiveness of organizational development programs on the organization's overall performance.
  • Develop a method to measure the effectiveness of Corporate Learning & Development programs developed or administered through evaluation, testing, and assessment of program outcomes (e.g.

    • Kirkpatrick Model).

  • Recommend changes to policies and procedures in alignment with business process and corporate requirements and communicate changes to staff.
  • Lead the delivery of staff and internal client Corporate Learning & Development on a regular and ongoing basis covering core corporate business skills, competencies, functional skills.
  • Provide oversight of all modalities of Corporate Learning & Development including : in-person, online, distance learning, experiential learning, and utilization of resources.
  • Manage the curation of content across a wide range of deliverables to include, core-corporate content, project level content, and partnership developed content resulting in a comprehensive learning program supporting employee career and skills development.
  • Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
  • Ensure budget and schedule meet corporate requirements.
  • Lead teams within Training Operations, including Instructional Development, Training Systems, and Tools & Analytics.
  • Manage the enterprise LMS, ensuring effective use of its tools and features.
  • Facilitate regular engagement with key stakeholders to collaboratively drive initiatives, develop strategic solutions, and communicate progress and outcomes effectively.
  • Ensure training content is current, accurate, and aligned with operational requirements.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics.
  • Maintain and update training procedures and documentation.
  • Manage training schedules, resources, and staff development.
  • Drive consistency and innovation across training programs and platforms.
  • Lead Training Operations team members, managing staffing, performance goals, and budget.
  • Partner with business leaders to align training initiatives with strategic priorities.
  • Develop reporting and dashboards to track program impact and performance.

    • Minimum Requirements

  • Bachelor's degree required, five (5) years of people management experience, ten (10) years of experience in areas of learning, Corporate Learning & Development, facilitation, design, development, or related field.

    • EEO Statement

    Maximus is an equal opportunity employer.

    We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

    Annual salary is just one component of Maximus's total compensation package.

    Other rewards may include short- and long-term incentives as well as program-specific awards.

    Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

    Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

    An applicant's salary history will not be used in determining compensation.

    Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Minimum Salary

    138,380.00

    Maximum Salary

    187,220.00

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