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Network Engineer
Network EngineerMetroSys • Dallas, TX, US
Network Engineer

Network Engineer

MetroSys • Dallas, TX, US
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Overview :

  • We are seeking a skilled Network Engineer to provide onsite, client-facing support within a Cisco-centric enterprise network.
  • The ideal candidate will have experience in routing, switching, wireless access point (WAP) troubleshooting, and be comfortable working in environments with Cisco ACI (Application Centric Infrastructure).
  • You will collaborate closely with internal IT teams and client stakeholders to ensure the stability, availability, and performance of the network infrastructure.

Key Responsibilities :

  • Serve as the primary onsite network engineer, providing hands-on support to end-users and client IT teams.
  • Troubleshoot and resolve issues related to Cisco route / switch / WAP environments.
  • Assist with daily network operations and infrastructure support in a Cisco ACI environment.
  • Escalate complex issues to senior network staff (e.g., CCNP-certified team members), while managing client expectations effectively.
  • Collaborate with internal teams to support ongoing network projects, upgrades, and maintenance windows.
  • Perform basic configurations and updates on Cisco switches, routers, and wireless devices.
  • Maintain accurate documentation of network layouts, incident resolutions, and technical procedures.
  • Provide clear, professional communication in client interactions, including status updates and technical explanations.

    • Qualifications :

  • 3–5+ years of hands-on network engineering experience.
  • Solid understanding of Cisco routing and switching technologies.
  • Familiarity with Cisco ACI (preferred but not required to be an expert).
  • Experience supporting and troubleshooting wireless access points (WAPs) and connectivity issues.
  • Strong interpersonal and communication skills with a client-facing mindset .
  • Ability to work independently onsite with minimal supervision.
  • Relevant certifications (e.g., CCNA, CCNP ) are a plus.

    • Preferred Skills :

  • Familiarity with ticketing systems and ITIL processes.
  • Experience supporting enterprise network infrastructure in a multi-site or campus environment.
  • Exposure to network monitoring tools and performance analysis.
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