Customer Care & Office Coordinator

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes across major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. Our commitment to excellence has earned us industry-wide recognition, including 2019 Builder of the Year by Professional Builder and the fastest-growing private builder in the country by Home Builder Executive in 2024

As a proud recipient of the 2025 USA Today’s Top Workplace award, we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, and dedicated team members. Our goal is to provide a workplace where you are successful in doing the best work of your life. Join our team, and let’s Move Forward together.

Check out NWHM's 2023 Corporate Sustainability Report

Position Job Title :     Customer Care & Office Coordinator

FLSA Status :               Hourly Non-Exempt

Job Location :             Office

Position Summary

This position effectively manages division and customer care administration duties for the Colorado Division. The qualified candidate has strong verbal and written communication skills and exhibits strong attention to detail.  Organization and the ability to coordinate and oversee various projects and tasks simultaneously is necessary. This position reports to the VP, Operations for Colorado.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Customer Care Program Administration :

Perform as Division subject matter expert on new community setup and input of data into the Newstar Warranty system

Manages the reception area, break room and all common areas to ensure effective telephone and mail communications both internally and externally to maintain professional image.

Prepare all designated reports and executive presentation materials including Power Point presentations

Position Qualifications

Base Salary :  The expected base salary range for this position is between $55,000 to $65,000 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday. Additionally, this position is eligible for an annual bonus based on divisional and individual performance.

Benefits :  In addition to competitive medical, dental and vision coverage, New Home Co. provides comprehensive benefits to eligible team members and their dependents, generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Requires the ability to bend, climb, lift 1-15 pounds, reach, see, stand, sit, hear, type and talk. This job is located in a standard office environment.  Noise levels are typically low to moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. New Home Co. retains the discretion to add or change job duties at any time.