Communications / Service Officer

Overview

Communications / Service Officer

Job ID : 287871

Location : Augusta University

Full / Part Time : Full Time

Regular / Temporary :

About Us : Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values are described at the university site.

Location : Augusta University

Our Health Sciences Campus : 1120 15th Street, Augusta, GA 30912

Our Summerville Campus : 2500 Walton Way, Augusta, GA 30904

Job Summary

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature / urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.

Responsibilities

Receive and respond properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and Augusta State University faculty / staff and students.

Enter, view and retrieve vital information from the Police computer-aided dispatch (CAD) system, NCIC / GCIC system, Banner and other systems / programs.

Follow proper policies and procedures when handling emergency and non-emergency calls.

Check areas for unsecured buildings and offices; secure areas and file reports if needed; verify identification before admitting personnel; check alarmed areas and notify responsible personnel of any unusual circumstances.

Perform all other related duties incidental to the work described herein.

Required Qualifications

Educational Requirements

High School Diploma, GED or equivalent from a recognized state or federal accredited organization.

Preferred Qualifications

Preferred Educational Qualifications

Knowledge of Federal Communications Rules and Regulations

GA POST Certification

Knowledge, Skills, & Abilities

Ability to maintain confidentiality

Excellent interpersonal, verbal, and written communication skills

Proficient in Microsoft Office and other computer software / databases

Working knowledge of the current Augusta University policies and procedures

Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching

Shift / Salary / Benefits

Shift : Days / M-F

Pay Band : 3

Salary : Minimum $16.54 / hour - $18.79 / hour

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period : 7 / 23 / 25 - Until Filled

Benefits for full-time employees and some part-time employees, including health / dental / life insurance, retirement options, vacation, sick leave, and holidays

Tuition Assistance Program considered for full-time employees after six months of employment

Conditions of Employment

Background check required prior to starting

Credit check for Positions of Trust or approved departmental Purchase Card usage if applicable

Motor vehicle report if position requires driving an Augusta University vehicle

Faculty hires may require verification of degrees and transcripts; foreign credentials may require evaluation

Protect confidentiality and comply with cybersecurity and privacy policies

Application and hiring process may include multiple steps and background checks, including driving record, references, credit history, criminal history, POST certification, CSA duties, etc.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to patients, students, faculty, and employees. Augusta University is a tobacco-free environment.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Select University Faculty & Staff >

External Applicants if you are a candidate from outside the university

Select University Faculty & Staff >

Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit

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