Front Desk Receptionist

Full Job Description

Summary : Under direction of the Lead Clerical, the primary responsibilities of the Front Desk / Scheduler staff are to greet clients, assist visitors with their needs, perform patient registration, schedule appointments by interfacing with referring physician offices, patients, and patients’ family members, monitor patient flow, and provide excellent customer service.  Bilingual requirement : Spanish .

Essential Duties and Responsibilities :

• Greets customers in a polite and prompt manner.
• Kindly and patiently assists clients by answering their questions and helping with their requests.
• Ensures necessary information / scripts / paperwork are in order prior to patients’ arrival.
• Accurately completes the registration process, enters patient information in the RIS and verifies discrepancies in patient information with patients, clinics, or insurance companies as needed.
• Reviews or completes exam questionnaires with patient as required.
• Scans appropriate information to patient chart in RIS.
• Checks in / out patients, collects payments, and fills out paperwork.
• Anticipates and provides assistance to accommodate patients having difficulty ambulating and completing forms.
• Creates detailed notes in patient chart in RIS documenting pertinent information.
• Maintains patient confidentiality.
• Customer service experience, handling money, and attention to detail highly preferred.

Competencies :

Service Excellence : Demonstrates the highest level of customer service when greeting and speaking with clients.

Communication : Conveys sympathy and respect to a diverse patient and work population. Takes ownership for determining a customer’s needs and offering ways to help.

Commitment : Demonstrates initiative in completing daily assignments. Perseveres when developing innovative solutions.

Flexibility : Adapts quickly to new techniques and work methods. Handles multiple priorities successfully.

Problem-Solving : Recognizes and communicates problems to the right person / system. Offers constructive ideas / suggestions for solving problems.

Team Player : Collaborates effectively with people at all levels. Shares new information with employees, physicians, and support service personnel. Shows flexibility and can shift focus quickly to accommodate the physicians or other staff.

Qualifications :

Language Ability : Must be bilingual; Spanish. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.

Computer Skills : Knowledge of word processing software, internet software, RIS, and PACS.

Education / Experience : High school diploma.

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule : 8-hour shift

Education : High school or equivalent (Preferred)

Experience :

Customer service : 1 year (Preferred)

Medical terminology : 1 year (Preferred)

Computer skills : 1 year (Preferred)

Work Location : One location

Pay : $21.00 per hour