Tier 2 Technical Support Specialist

Job Title : Tier 2 Technical Support Specialist - Columbus

Description

About Us : Kloud9 is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients.

Position Overview :

As a Tier 2 Technical Specialist at our MSP, you will play a pivotal role in deploying, managing, and supporting IT infrastructure for our clients. This role involves working on diverse client projects, handling complex technical tasks, and ensuring high-quality service delivery. The ideal candidate has hands-on experience with IT environments, strong troubleshooting skills, and a focus on delivering exceptional client solutions.

Key Responsibilities :

• Project Deployment : Assist in the implementation of IT infrastructure projects, including network upgrades, server installations, cloud migrations, and security enhancements, under the guidance of senior engineers and project managers.
• Technical Support : Provide Tier 2 support for escalated issues, resolving complex client requests and managing troubleshooting efforts to completion.
• System Configuration and Documentation : Configure client systems according to project specifications, maintaining accurate documentation of configurations, workflows, and system updates.
• Client Communication : Collaborate with clients to understand technical requirements and provide progress updates, ensuring clear communication and maintaining high levels of client satisfaction.
• Network and System Management : Assist with managing, monitoring, and maintaining client environments, including cloud services, network devices, and security tools.
• Automation and Scripting : Develop and utilize scripts and automation tools to improve service efficiency, reduce downtime, and minimize manual tasks.
• Compliance and Security : Implement best practices for security and compliance, including setting up backup protocols, performing regular security checks, and adhering to industry standards.

Required Skills and Qualifications :

Experience :

5 years in IT support or engineering, ideally within an MSP or multi-client environment.

Work Environment :

Why Join Us?

If you're a motivated problem-solver with a passion for IT and client service, we'd love to have you join our team!

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