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Help Desk Representative (Remote)
Help Desk Representative (Remote)Staffmark Group • Columbus, OH, United States
Help Desk Representative (Remote)

Help Desk Representative (Remote)

Staffmark Group • Columbus, OH, United States
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Looking to work from home while making a difference? Staffmark is hiring a Help Desk Representative to support customers across a wide range of technical abilities-from beginners to seasoned professionals. If you're tech-savvy, customer-focused, and thrive in a fast-paced environment, this is the opportunity for you!

Fully Remote | $14.50 / hr. (before 10 AM EST) | $15.50 / hr. (after 10 AM EST)

Available Shifts (EST) :

  • 6 : 00 AM - 2 : 30 PM
  • 7 : 30 AM - 4 : 00 PM
  • 8 : 00 AM - 4 : 30 PM
  • 9 : 00 AM - 5 : 30 PM
  • 10 : 00 AM - 6 : 30 PM
  • 11 : 00 AM - 7 : 30 PM
  • 12 : 00 PM - 8 : 30 PM
  • 12 : 30 PM - 9 : 00 PM

What You'll Do :

  • Deliver excellent customer support via phone, email, and chat
  • Troubleshoot and resolve technical and account-related issues
  • Use CRM software to track, manage, and document customer cases
  • Escalate unresolved issues appropriately
  • Prioritize and manage multiple tasks or cases efficiently
  • Work independently while collaborating in a team environment

    • You're a Great Fit If You :

  • Are tech-savvy and comfortable with multiple operating systems (Windows, MacOS, iOS, Android, Linux)
  • Type 50-80 WPM and can manage live calls while updating case notes
  • Have strong communication and active listening skills
  • Enjoy problem-solving and can adapt to changing tasks or priorities
  • Have a customer-first mindset and a sense of urgency

    • Requirements :

  • High school diploma required; Bachelor's degree preferred
  • 2+ years of customer service experience (call center / help desk preferred)
  • Strong knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
  • Availability for flexible work hours
  • Familiarity with 8x8 VCC, NComputing, or Thin Client systems is a plus

    • Staffmark Employee Benefits

    Medical, Dental, and Vision Insurance | Life Insurance | Short-term Disability | 401k Plans | Weekly Pay (Earned Wage Access {Access a portion of your earned wages before your payday}) | Referral Bonus Potential | Employee Discount Programs

    Interested? Click " Apply Now, " and a dedicated recruiter will be in touch to discuss this amazing opportunity.

    After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

    About Us

    At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

    Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees / Contractors at https : / / smgroupna.com / privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message / data rates may apply. Reply STOP to cancel or HELP for help.

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    Help Desk • Columbus, OH, United States

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