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ServiceNow QA Tester

ServiceNow QA Tester

Global Payments, Inc.Atlanta, United States
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Responsibilities

  • Design, develop, and executeprehensive test plans, test cases, and test scripts for various ServiceNow modules (, ITSM, ITOM, ITAM,CSM).
  • Perform functional, regression, integration, and end-to-end testing, including configurations, customizations, workflows, catalog items, scripts, and UI policies.
  • Collaborate closely with developers, business analysts, and product owners to understand requirements, define acceptance criteria, and ensure accurate test coverage.
  • Develop and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF).
  • Conduct API testing and data validation for integrations between ServiceNow and other systems.
  • Identify, document, and report defects to ensure timely resolution of defects.
  • Participate in agile ceremonies (, sprint planning, daily standups) and provide input from a QA perspective.
  • Support user acceptance testing (UAT) and validate solutions with business users.
  • Contribute to continuous improvement efforts by enhancing testing methodologies, frameworks, and automation strategies.
  • Stay updated on the latest ServiceNow features, releases, and best practices to drive innovation and optimize solutions.
  • Create and maintain detailed test documentation, including test plans, test cases, and test reports.

Qualifications

Required Qualifications

  • Proven experience (, 3-5 years) in quality assurance and software testing, with a focus on ServiceNow applications.
  • Strong understanding of ServiceNow platform functionalities and modules (ITSM, ITOM, ITAM, CSM etc.).
  • Experience with ServiceNow testing tools, including Automated Test Framework (ATF).
  • Experience with test automation frameworks and tools such as Selenium, Appium, Cypress, or similar tools.
  • Solid knowledge of testing methodologies, software testing life cycle (STLC), and defect management best practices.
  • Experience working in Agile development environments (Scrum, Kanban).
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent verbal and writtenmunication skills to effectively collaborate with technical and non-technical stakeholders.
  • Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
  • Capable of working independently as well as in a team environment
  • Able tomunicate (verbal and written) in a clear and concise manner, tailoring themunication appropriately to the intended audience
  • Excellent active listening skills
  • Capable of dealing with and managing conflict
  • Able to work effectively in an environment with manypeting and high priority demands
  • BA / BS Degree in Information technology or a related discipline orparablebination of education and successfully demonstrated experience

    • Preferred Qualifications

  • ServiceNow Certified Application Specialist, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer
  • Experience with JIRA, Git and Confluence

    • Benefits :

    Global Payments offers aprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at : / / jobs.globalpayments / en / why-global-payments / benefits /

    At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

    This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonablemuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, orpany events.

    LI-Remote

    Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable amodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay. Job ID R0064577

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    Qa Tester • Atlanta, United States