Teller I

Job Type

Full-time

Description

This position will split their time between our Ada and Grand Rapids (Cascade) Branch.

Position Summary

The Teller I position is responsible for providing best in class customer experience to our customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Union Bank policies. These functions range from basic to moderate in complexity. Teller I will refer customers for products and services uncovered during interactions and / or conversations. This position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.

Essential Functions

Customer Service & Transactions

• Promote good customer experiences by consistently providing best in class customer satisfaction.
• Have a developed rapport with the customer base and have knowledge of account ownership.
• Process a variety of transactions : including but not limited to check cashing, deposits, withdrawals, and payments.
• Count, prove, and package currency and coin.
• Redeem US Savings Bonds.
• Assist in night depository functions.
• Assist customers with safe deposit box access in accordance with bank policies and procedures.
• Operating TCR machines where applicable including balancing the TCR drawer at the end of the day.
• Funding and sales of pre-paid Visa Cards.
• Process various transactions related to CDs.
• Perform a variety of customer service transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms / documents as needed.
• Serve as dual control to branch activities including the ATM and Vault.

Cash Handling & Operational Excellence

Sales & Referrals

Other Functions

Working Conditions of the Job

Requirements

Job Qualifications

Education & Work Experience

EEO Statement

Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This job description does not list all of the duties of the job. Other duties and responsibilities may be assigned. This job description may be revised at any time. This job description is not a contract for employment and

either the employee or the employer may terminate employment at any time, for any reason or no reason.