[Sales] Account Coordinator

Job Description

Job Description

Job Description

The duties and responsibilities of this position include, but are not limited to :

Assisting customers of US branch with product-related questions by email and in person

Handling claims regarding refunds or exchanges

Processing orders are given over the phone, email, or internal ERP system

Handling communication with customers and vendors to ensure on-time payment

Assisting in coordinating the delivery process to meet guarantees to customers

Managing relationships with customers

Updating internal databases with account information

Liaise with internal teams to ensure proper pre-and post-sales service

Prepare, file, and retrieve sales-related documents such as invoices and PO Status

Assisting all sales related work

Qualification

The following skills and qualifications are required for this position :

Strong communication skills with a problem-solving attitude

Excellent computer skills ( MS Office in particular)

Organizational and time-management skills

Hands-on experience with CRM software

Highly motivated, self-directed, and customer service oriented

Demonstrate strong attention to detail and a sense of urgency

Ability to learn and perform multiple tasks in a fast-paced environment

Ability to work independently as well as in a team environment

Bachelors degree