Part-Time Public Safety Communications Dispatcher

Part-Time Public Safety Communications Dispatcher

Don't miss out on this exciting and rewarding opportunity to join the City of Placentia's Public Safety Communications Center! An eligibility list will be created from this recruitment to fill current and future vacancies. This is a part-time, at-will, non-benefited position. Required to work at least four (4) shifts per month, which may include days, evenings, weekends, and holidays as needed. New hires will be required to work a set schedule during training. This recruitment will be open continuously and may close at any time without advance notice. You are encouraged to apply immediately.

Under the direction of the Public Safety Communications Manager, the Public Safety Communications Dispatcher receives and processes all incoming emergency and non-emergency requests for police, fire, and medical help before dispatching the appropriate units.

Examples of duties include :

• Receives 911 emergency calls from the public for police and fire emergency services; evaluates information to determine the location of the emergency and the appropriate personnel and equipment needed to respond; gathers all pertinent information for responding units.
• Dispatches emergency units on the computer-aided dispatch system (CAD)
• Maintains contact with all units on assignment to determine status and location.
• Contacts county and emergency management network agencies to provide information and coordinate call responses.
• Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities.
• Answer non-emergency calls for assistance, screens calls, and routes calls to the appropriate person or office.
• Enters, updates, and retrieves police related data from computer and teletype networks and inputs a daily log of all calls field units were dispatched to or initiated.
• Operates computer terminal, teletype, and radio unit to obtain or extract pertinent data.
• Assists sworn field personnel by searching records and requesting information from other law enforcement agencies in conjunction with field investigations being carried out by department personnel.
• Notifies appropriate coordinating agencies, such as Code Enforcement, Public Works, and other government and non-government entities, for response to various adverse incidents.
• Responds to questions, complaints, and requests from the public in accordance with departmental procedures.
• Compiles, tabulates, records, types, and checks statistical data.
• Complete medical and fire trainings using the International Academies of Emergency Dispatch (IAED) system.

Other duties may include working overtime as needed, holidays, night shifts, and rotating shifts.

Typical qualifications include :

Licenses required :

Certifications and testing required (Possession of, or ability to obtain within one year of appointment) :

Recruitment process & exam requirement :

Applicants must file a concise and complete City application for the position online through the Human Resources Department webpage. All candidates must pass the NTN written exam to proceed in the hiring process. The selection process may include, but is not limited to, oral interviews and / or written exams, performance tests, and oral presentations.

The City of Placentia will contact candidates considered most qualified based on their education, training, and experience as shown on their application, who are on the NTN pass list, and invite them to participate in further stages of the selection process. The list is valid for up to 1 year, or until an insufficient number of candidates remain, whichever comes first.

Disaster Service Worker : Under California law, all City of Placentia employees are designated as Disaster Service Workers, (DSW). In the event of a catastrophic event, City of Placentia employees may be expected to fulfill emergency action assignments.

Equal Opportunity Employer : The City of Placentia is an Equal Opportunity employer and does not discriminate based on race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing before employment. The City of Placentia will consider qualified applicants with a criminal history, per the California Fair Chance Act.