Operations Business Process Analyst

Operations Business Process Analyst

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Independence Pet Group (IPG) Overview

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America's largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Main Responsibilities :

• Ensures efficient processes and procedures are developed, tested, and conducted.
• Assists with development plans for testing and deployment.
• Assists with audits of systems, processes, business rules, and other relevant data.
• Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements.
• Partners with business process owners and management on strategic initiatives.
• Researches industry trends for application of process improvement techniques and best practices.
• Assists in the documentation of procedures and standards.
• Performs other duties and responsibilities as assigned.
• Tracks performance against objectives and goals.

Basic Qualifications :

Accountability / Complexity :

Nice to Have :

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following :