IT Support Specialist

About Anaconda

Be at the center of AI

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners.

Here is why people love most about working here : We're not just a company, we're part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary :

As an IT Support Specialist Level 2 , you will be dedicated to delivering a seamless onboarding experience for new hires, focusing on initial setup, tool configurations, and early-stage issue resolution. You will support critical platforms, including Google Workspace, Okta, Slack, Zoom, Jira, Jira Service Management (JSM), Confluence, Kandji (MDM), Office 365, 1Password, and Cloudflare. Proficiency in Jira, JSM, and Confluence is required to support our ticketing and knowledge management processes effectively.

This role requires adaptability to support a tech stack of over 200 tools and thrive in a hyper-growth environment.

While we are a remote-first company, this position requires you to be in our Austin office at least one day a week to assist with onsite onboarding and IT needs.

What You'll Do :

• Onboarding Support & Setup :

Act as the main IT support contact for new hires, both remotely and onsite, guiding them through setup and configurations for core systems and tools.

Provide support across a tech stack of over 200 tools, including mobile device management (MDM), office productivity, identity and access management (IAM), and collaboration tools.

Conduct introductory training sessions for new hires on core tool usage, IT policies, and best practices, facilitating smooth adaptation to our high-growth, fast-paced environment.

Collaborate on creating and updating documentation on system setup, configurations, and troubleshooting.

What You Need :

Associate's degree in IT, Computer Science, or a related field (Bachelor's preferred).

Proficient in Google Workspace, Office 365, Okta, Slack, Zoom, Jira, JSM, Confluence, Kandji, 1Password, Cloudflare, or similar MDM, IAM, office productivity, and collaboration tools.

Strong communication and interpersonal skills, with the ability to assist non-technical users effectively.

Why You'll Like Working Here :

The application deadline for this role is 10 / 30 / 2025;applicants will be reviewed on an ongoing basis until the role is filled.

The base salary range for this role is $59,500- $77,125 for US-based team members, along with annual bonus potential, equity participation, and benefits. The IT Support Specialist must be based in Austin, TX, with a requirement to work from the Austin office at least one day per week .

Our salary ranges are determined by role, level, and location. Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes :

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. ("We", "Us") are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking "Submit Application", you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation ("GDPR") ") and the version of the GDPR retained in UK law (the "UK GDPR") the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO / AA employer M / F / V / D.