Appraisal Specialist

Appraisal Specialist

Under limited supervision, responsible for providing customer service and helping to meet individual and store appraisal buy goals. Provide exceptional service throughout the customer's experience. Establish rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process. Communicate effectively both in-person and over the phone to discover the customer's motivation to sell their car and follow up with customers still deciding. Serve as an advocate for CarMax by sharing what makes us the smart choice. Facilitate steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections. The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that. Maintain a working knowledge of CarMax products and appropriately transition customers to the proper team if additional opportunities are discovered. Collect and transcribe data in order to accurately input information for the appraisal offer. Seek out opportunities for self-development, participate in training, and welcome and act on feedback. Work in a fast-paced environment, with a high level of energy to engage with multiple customers an hour. Build and maintain strong relationships and demonstrate excellent teamwork. Ability to follow up and re-engage with customers to stay in continuous contact with them.

Job specifications include the ability to deliver exceptional customer service, read, interpret and transcribe data in order to maintain accurate records, multi-task in a high energy, fast-paced work environment, speak and listen effectively when dealing with internal and external customers, complete CarMax provided training and attend scheduled meetings.

Working conditions include a pleasant but busy at times noisy sales floor, requires walking, bending or standing for extended periods of time, ability to work outdoors or in any inclement weather for several hours, flexible work hours with shifts that may include nights, weekends, holidays, requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store), primarily working in an outdoor environment; may include working at times in noisy and / or inclement weather conditions.