Assistant Director of Visitor and Volunteer Services

Job Posting Title :

Assistant Director of Visitor and Volunteer Services

Hiring Department :

Jack S Blanton Museum of Art

Position Open To : All Applicants

Weekly Scheduled Hours :

40

FLSA Status : Exempt

Earliest Start Date :

Immediately

Position Duration :

Expected to Continue Until Dec 31, 2028

Location : UT MAIN CAMPUS

Job Details : General Notes

The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly's monumental work of art, Austin, in 2018, and redesign of its grounds by Snohetta in 2023, and the exhibitions and educational programs that define the museum's role in the community.

There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts.

Benefits eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services available to the University of Texas at Austin employees. Blanton staff also have access to complimentary admission to the museum, selected museum events, and a 20% discount at the Museum Store.

The Blanton is home to a vast array of roles matching a wide range of interests and talents. No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community. We invite you to view and apply for this professional opportunity.

• Please note this is a three-year term position (subject to renewal based on funding and performance).

Purpose

The Assistant Director of Visitor and Volunteer Services provides leadership and oversight for the museum's frontline visitor experience, volunteer program, and group / corporate ticket sales. This position supervises frontline team members, manages the volunteer office, and ensures that every guest encounter reflects the Blanton's mission and commitment to outstanding service. The role integrates visitor services, volunteer engagement, sales strategies, and data analysis to strengthen audience loyalty, grow earned revenue, and expand the museum's presence in the community and tourism markets.

Responsibilities

Oversee daily operations of Visitor Services to ensure exceptional customer service, efficient ticketing, and a welcoming environment.

Supervise, coach, and evaluate frontline staff, driving strong performance in ticket and membership sales.

Develop and implement training programs and sales strategies that balance revenue goals with outstanding guest experience.

Lead the Volunteer Office, including recruitment, onboarding, training, scheduling, recognition, and retention strategies.

Build and maintain relationships with corporate partners, tour operators, and tourism stakeholders to drive group and corporate sales.

Represent the museum at trade shows, conventions, and community events, serving as a key ambassador for the institution.

Look for opportunities to partner and table events at the University of Texas at Austin, collaborating with UT departments on outreach initiatives and recruiting and engaging UT students.

Collect, analyze, and report on visitation, sales, membership conversions, and volunteer engagement to inform strategy.

Ensure accuracy and efficiency in ticketing, membership, and volunteer databases, maintaining compliance with policies.

Partner with the marketing team to leverage audience insights and analytics to grow revenue, engagement, and visitor satisfaction

Assist with staffing on-site and off-site museum and community events and programs.

Other duties as assigned.

Required Qualifications

Bachelor's degree in museum studies, arts administration, business, or related field.

At least five 5 years of progressively responsible experience in sales, visitor services, or customer service leadership .

3-5 years' experience supervising staff and managing volunteers.

Strong proficiency in CRM / ticketing systems (e.g., Altru, Tessitura, Siriusware, or equivalent).

Advanced proficiency in Excel.

Demonstrated ability to collect, analyze, and present data for decision-making.

Strong interpersonal, communication, and organizational skills.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master's degree in museum studies, business, nonprofit management, or related field.

Experience in museums, cultural institutions, or higher education.

Knowledge of group sales, corporate outreach, or tourism partnerships.

Demonstrated success in sales training, customer engagement, or volunteer retention strategies.

Salary Range

$78,000 + depending on qualifications

Working Conditions

Standard Office Environment

Regular work shift : Tuesday - Saturday with occasional Sunday shifts

Evening and weekend work is required

Occasional off-site work for events and programs

Required Materials

Resume / CV

Letter of interest

3 work references with their contact information including email address; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer :

The University of Texas at Austin, as an equal opportunity / affirmative action employer ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency :

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification :

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify :

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :

Compliance :

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.