Program Manager

Program Managers act as the primary point of contact for our customers. They oversee assigned programs to track quality, delivery, engineering, and costs, and ensure targeted on-time delivery and other customer success metrics are achieved. Program Managers interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly (via phone, email, and sometimes in-person) with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role, and Program Managers are fundamental in driving on-time delivery, compliance with customer and quality requirements, and timely communication regarding their program orders. Essential Functions To accomplish this job, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
• Develops strong business relationships with assigned customers
• Tracks program against schedule, budget, and relative to phase review objectives, providing periodic status reporting to management
• Relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and / or CRM are updated
• Assists Accounts Receivable staff in obtaining past due payments and mediating payment conflicts
• Initiates certification corrections through the Quality System
• Travels to customer sites as requested / required; hosts customer visits and coordinates meetings and tours as needed
• Reviews and approves purchase order changes affecting contractual schedules, pricing, and expenses; manages schedule changes and schedule conflicts in collaboration with production personnel; monitors and controls non-recurring expenses (NRE) for assigned programs
• Ensures sales orders align to committed schedule agreements with customers
• Manages progress to expedite orders, pull-aheads, and late deliveries to ensure customer delivery expectations are met
• Assists in rework dispositions and production flow in collaboration with the planning team
• Manages entire statement of work for assigned program(s) and accurately forecasts monthly sales
• Engages appropriate manufacturing personnel to ensure parts move efficiently through manufacturing operations
• Encourages operational excellence by thinking innovatively and suggesting process improvements; may participate in continuous improvement initiatives (LEAN, Six Sigman, etc.)
• Performs incidental duties as required
• Regular attendance on-site at the workplace is required

Required Education and Work Experience

Other Required Skills & Abilities

​​​Physical Demands and Work Environment To perform the essential functions of the role, employees must be able to perform the following activities with or without reasonable accommodations

Working Conditions

Work is performed in a combination of locations including offices and the manufacturing shop environment where working conditions vary significantly; the employee will be exposed to :

Travel

Occasional travel, including overnight travel, is required. Travel may be by air or ground transportation. A valid driver's license and acceptable driving history to meet insurance standards is required. We appreciate your interest in Accurus Aerospace; however, only those applicants selected for interviews will be contacted. Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. Employees may select from available medical, dental, vision, and other voluntary benefit plans. Disability coverage, life insurance, and an Employee Assistance Program are provided. Accurus is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Click here to learn about Pay Transparency. Accurus participates in the E-Verify Employment Verification Program. Please note Accurus only accepts applications submitted via our online recruiting system. Individuals with disabilities who are unable to use our online tools to search and apply for jobs may request a reasonable accommodation by contacting us at 918-221-0405. This option is reserved for individuals who are unable to use or require assistance with the online tools as a result of a disability and is not intended for other purposes. All job offers are contingent upon successfully completing a drug screen and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR), a credit report, and / or a medical physical examination. Thank you for considering Accurus for your next career opportunity.