IT Infrastructure- Cybersecutity, ITIL / ITSM

Job Title : ( IT Infrastructure- Cybersecutity, ITIL / ITSM ) About Kyyba : Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Job Description : Job Description : This role involves acting as the primary IT liaison, driving the employee technology experience, managing local IT projects and budgets, and ensuring alignment with global IT strategies while advocating for local site needs. You will be instrumental in fostering strong relationships with local skill teams and business customers, serving as the primary "face-off" to ensure IT services meet evolving needs and influence the IT roadmap for an enhanced employee experience. The position requires a focus on problem resolution, continuous improvement, and maintaining robust security and compliance across all site IT operations. Key Responsibilities : Site IT Operations & Support : Leads the management and maintenance of all site IT infrastructure, hardware, software, and network resources across assigned non-manufacturing, research, and advanced engineering sites in SouthEast Michigan. Ensure robust field operations support to ensure superior employee technology experience. Project & Initiative Implementation : Oversees the successful local implementation of global IT initiatives, including new projects, technology upgrades, and tech refresh programs, ensuring successful deployment and integration at the site level. Business Relationship Management : Serve as the primary "face-off" for local skill teams and business customers, fostering strong relationships and ensuring IT services meet their evolving needs. Act as a voice of the customer to influence the IT roadmap and drive requirements for enhanced employee experience. Local Project Management : Take on project management roles for local IT projects funded by site-specific business units or skill teams, overseeing them from initiation to successful completion. Team Leadership & Development : Potentially lead and mentor a team of L2 support ensuring they are equipped to provide high-quality on-site and remote support, and fostering a culture of continuous improvement and technical excellence. Security & Compliance : Oversee the implementation and adherence to IT security policies and compliance standards, protecting data, network access, and information assets at the sites. Problem Resolution & Continuous Improvement : Identify problematic IT areas, implement strategic solutions, and drive continuous improvement initiatives to enhance IT service delivery and efficiency. Skills Required : Automation, Dns, Firewalls, Front End (Software Engineering), HW / SW Installation, IT Operations, Infrastructure Applications, Asset Management, Backup Software, Authentication, Computer engineering, Critical Thinking, Firmware & OS Updates, Hardware Experience, Batch Processing, Client Facing, Communications, Customer Service, Customer Support, Desktop Support, Desktop Applications, GPIRS , IT Solutions, Analytical, Change control , Cisco Networks, Customer Experience, Customer Relationship Management, Data Analysis, Employee Engagement, Microsoft Office, Network Engineering, Change Management, Client Management, Computer Security, Computer Vision, Connectivity, Continuous Improvement Process, Data Migration, Distributed Control Systems, IT Support, Ad Hoc Reporting, Application Support, Backup, Client Services, Client Delivery, Computer Hardware, Configuration Management, Cyber Security, Distributed Computing, Active Directory, Analytical skills, Customer Insight, DHCP, Cisco, Customer Satisfaction, Data Management, Information Management, Information Security Experience Required : 3 to 5 years of progressive experience in IT operations, infrastructure management, or a related field. Proven experience supporting non-manufacturing, research, or advanced engineering environments is highly desirable. Background in project management. Comprehensive understanding of IT infrastructure components (networking, servers, cloud services, end-user computing). Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL). Knowledge of cybersecurity best practices and data protection regulations. Exceptional leadership, communication, and interpersonal skills, with the ability to engage effectively with technical teams and non-technical stakeholders. Strong analytical and problem-solving abilities. Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment. Customer-centric mindset with a focus on enhancing the employee technology experience. Education : Bachelors / Associate Degree (Comp Sci, Info Tech or related field) Certifications such as ITIL, PMP, or relevant technical certifications (e.g., Cisco, Microsoft, AWS). Experience with advanced engineering tools and software common in R&D environments. Familiarity with client IT ecosystem and corporate culture. Location : (Hybrid Position and Dearborn MI) Disclaimer : Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.” It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665 Rewards : Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client SELECT AWARDS An INC 5000 company for 10 years Corp! Michigan Economic Bright Spots Crain’s Detroit Business Top Staffing Service Companies in Detroit TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions Best of MichBusiness winner in HR Wizards & Partnerships Metro Detroit Elite Category : Recruitment, Selection & Orientation for 101 Best & Brightest 101 Best & Brightest Companies to Work for in Michigan