Talent.com
Client Services Representative

Client Services Representative

FONprosSan Diego County, CA, US
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Job Description

A fast-growing digital marketing agency is seeking a frontline Client Service Representatives. In this role you will help small businesses shine online by handling day-to-day client requests, coordinating website updates, and keeping communication crisp and proactive. Training is ongoing and hands-on with the team lead.

Client Service Rep Responsibilities

  • Website updates & support : Edit websites based on client requests; log precise notes; own follow-through to completion
  • Client communication : Handle email / phone support, confirm requests, and suggest improvements that boost online marketing results
  • Project coordination : Route work to the right teammates or take the lead to complete tasks; keep clients updated and engaged
  • Technical support : Basic email / website troubleshooting; Google Business Profile updates and support
  • Account stewardship : Check in with non-responsive clients, field billing or cross-department requests, and transfer inquiries appropriately

Client Service Rep Requirements

  • Customer service experience (agency / creative environment preferred)
  • Excellent written and verbal communication; strong phone / email etiquette
  • Ability to translate client wishes into clear tasks and deliverables
  • Experience with at least one website platform (WordPress, Wix, Squarespace, Weebly, etc.)
  • Comfortable using AI in daily workflows

    • BIG PLUS IF YOU HAVE EXPERIENCE WITH THE FOLLOWING

  • Website design / management and / or marketing experience
  • WordPress expertise
  • HTML / CSS / JS familiarity
  • Experience with Google Workspace (Docs / Sheets), Canva, and CRMs (e.g., Salesforce)
  • SEO knowledge
  • Exposure to human-health verticals (Dental, Optometry, Aesthetics)

    • Compensation & Growth

    This is a fulltime hybrid role in San Diego with flexible hours. We are only seeking local San Diego County residents and reliable transportation is a must

  • Medical, Dental, Vision, and Life / AD&D insurance
  • 401(k) / 7 paid holidays + generous PTO accrual
  • Base Pay : $23–$25 / hour DOE
  • Monthly Bonus Program : First-year OTE typically $55,000–$62,000
  • Annual Reviews : Clear pathways for raises and advancement

    • Apply now by sending a resume

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    Client Service Representative • San Diego County, CA, US